Frequently Asked Questions – TotalCare Pool

TotalCare Pool proudly serves Green Valley, Sahuarita, and nearby Southern Arizona communities, including Quail Creek and Madera Canyon. Our service area covers both residential and commercial clients, with a focus on inground pools. If you’re unsure whether your location is included, please call us or visit our retail store at Continental Shopping Plaza for personalized assistance. We’re committed to providing reliable pool care to all local homeowners, HOAs, and real estate professionals in the region.

Our $99/month introductory offer is available to new residential clients for the first three months of weekly pool service. After this period, your plan automatically transitions to our current advertised price 'Total Care' plan, which includes weekly maintenance, water chemistry checks, and digital service reports. Pricing is based on ensuring you receive consistent, high-quality pool care from Green Valley’s top-rated team. Contact us for full details or to start your service.

Our standard weekly maintenance includes comprehensive cleaning, water chemistry analysis, pool equipment checks, and digital service reports with photo verification. For non-salt pools, chlorine tablets are provided at our retail sale price with a 10% discount. Additional quarterly charges apply for cartridge filter and salt system cleanings unless you choose the 'Full Service Plus' plan, which covers these services. We tailor our maintenance to fit your pool’s specific needs.

Our digital reporting system provides detailed logs and photo documentation after every visit, offering peace of mind to seasonal and absentee owners. This transparency ensures you always have proof of service, even if you’re out of state or away for extended periods. Digital reports help address one of the top concerns for pool owners in communities like Quail Creek and throughout Green Valley, making it easy to track your pool’s care remotely.

Yes. TotalCare Pool technicians are licensed, bonded, and insured under AZ ROC #326452. We are authorized to repair and install equipment from top brands such as Pentair, Jandy, Hayward, and Raypak. Our team’s commercial background and ongoing training ensure every job is completed to the highest standards for Green Valley and Sahuarita pool owners, giving you confidence in our expertise and reliability.

Our referral program gives you 10% off your monthly service for each friend you refer who becomes a client—up to 100% off for 10 referrals. Both you and your friend must remain active clients to keep the discount. This recurring discount never expires as long as both parties continue with TotalCare Pool, making it a great way to save while helping your neighbors discover reliable pool care.

A mandatory initial pool inspection is required before you enroll in any service plan. This inspection helps us understand your pool’s condition, recommend the right service level, and protect both your investment and our team. Inspections are especially important for real estate transactions and new homeowners in Green Valley and Sahuarita, ensuring your pool is ready for ongoing professional care.